The Gere Auto Repair Way​
in Snoqualmie, WA​

A Comprehensive and Personalized Approach to Auto Maintenance and Repair ​

At Gere Auto Repair, our mission starts with “To help people,” and we take that seriously by putting in the work, above and beyond solving your primary concerns, to understand your goals and your vehicle’s current health status and build a roadmap or strategy to achieve your broader goals. Whether your goal is to invest as little as possible in your vehicle until you get rid of it, keep it as safe as possible for a new driver during their high school years, or drive it for another 10 years or more with as few breakdowns as possible, we’ll identify and create a personalized strategy for you. By catering our service to each individual customer in this way, we help customers avoid unnecessary repair spending, prevent avoidable breakdowns, increase their enjoyment of vehicle ownership, and improve their return on investment through a longer vehicle lifespan and higher resale value.

To better understand the importance of this process, let’s start with a list of vehicle ownership pitfalls we see to some degree in 95% of vehicles that come to us for the first time:

1. The vehicle has been taken from one dealer to another or from one shop to another with no singular oversight of its maintenance schedule, leading to customers receiving duplicate maintenance services and spending money unnecessarily.
2. Customers have unnecessarily paid to have services or repairs completed that do not align with their vehicle lifespan goals.
3. The customer is not educated on optimal preventive maintenance and is unclear about what their vehicle needs and when it needs it to achieve their goals.
4. The vehicle is overdue for one or more preventive maintenance services required to maximize the longevity of vehicle systems made up of multiple expensive components.
5. The vehicle has pre-existing problems that the customer is unaware of. If identified and addressed sooner rather than later, these issues may save money and help avoid unexpected breakdowns or safety concerns.

To avoid these pitfalls and provide exceptional service to every customer, here are our service goals for every new customer:

1. Understand and record the customer’s goals for each of their vehicles.
2. Understand and record the customer’s use case for each vehicle.
3. Build an individualized maintenance schedule and tracking table for each vehicle.
4. Obtain the vehicle’s preventive maintenance history from the customer’s service records and/or CARFAX maintenance records and use this information to update our service tracking table.
5. Perform a comprehensive vehicle inspection to establish a first-hand baseline of the vehicle’s current mechanical condition. Record the inspection results digitally, including photos and videos of any areas of concern.
6. Present the customer with a complete picture of their vehicle’s current health by reviewing diagnostic results for specific concerns, summarizing the service history and any outstanding preventive maintenance needs, and discussing the results of the comprehensive inspection.
7. Provide the customer with next-step options that align with their goals and budgetary limits while maintaining a complete roadmap of outstanding needs for future monitoring and completion.
8. Remain a singular point of contact for the customer’s complete service history and outstanding repair needs, with a roadmap aligned with their goals.
9. Dependably track and remind the customer of any mileage-based vehicle needs that align with their goals.

We achieve this level of service by interviewing customers verbally, having them complete intake forms, tracking information in our shop management system, and using various software systems to communicate conveniently with customers.

Many shops consider our service-level goals unreasonable, unrealistic, or even impossible. We believe it is the right thing to do and the most efficient way to deliver professional, customer-centered service. With our values of excellence, trustworthiness, compassion, and efficiency, we see these service-level goals as the only way to do the job. We hope you’ll give us a try and experience the Gere Auto Repair Way.